Terms & Conditions

Easy Internet Services Ltd trading as "123 Ranking” agrees to furnish search engine

marketing services to the customer, subject to the following Terms of Service.

Use of our services constitutes acceptance and agreement to our Terms of Service.

 

The Terms of Service may be modified from time to time at the discretion of Easy Internet Services Ltd. The customer understands that change to the policies by Easy Internet Services Ltd shall not be grounds for early termination or non-payment of search engine marketing services. These Terms of Service shall be construed in all respects to be in accordance with the laws of the United Kingdom of Great Britain, Scotland, Wales and Northern Ireland.

 

1. Tenure of Service - The customer agrees that the tenure for the search engine marketing services is for 1 (one) year.

 

2. Nature of Service - The customer agrees that the search engine marketing service offered is a budget service offering guarantees on a minimum level of performance expected for each search engine marketing package.
2.1 Easy Internet Services Ltd will work hard to achieve top positions based on the package purchased. Although Easy Internet Services will endeavour to achieve these positions, no guarantees are offered or implied that these positions will be achieved or maintained with the exception of the Rank 3 and Rank Elite packages, unless we have agreed in writing that no guarantees can be offered on the Rank 3 or the Rank Elite package.
2.2. The Guaranteed top ten listings featured on the Rank Elite, Rank 3 and Rank 2 packages guarantees positions in the Google.com or Google UK or Yahoo.com or Yahoo.co.uk or Msn.com or Msn.co.uk search index unless otherwise specified. The position and the keyword used are at Easy Internet Services Ltd discretion.
2.3. Should all recommendations made by Easy Internet Services not be implimented, all guarentees will be forfeited.
2.4. The customer agrees optimisation is based on the keywords agreed between Easy Internet Services Ltd and the customer. The customer therefore acknowledges the importance of choosing and prioritising the keywords that the customer and Easy Internet Services LTD wish to target.
2.5. The customer agrees that listings will appear within as many search engines and directories as possible whether the search engine or directory is UK or International.
2.6. The customer agrees that where applicable, any time-sensitive guarantees commence once the order has been confirmed, payment cleared and the site has been optimised.
2.7. The customer agrees that where applicable, any guarantees are subject to Easy Internet Services Ltd having access to optimise the website or if access is not allowed; all recommended changes must be carried out to the satisfaction of Easy Internet Services Ltd. Should the customers’ site be totally inaccessible, Easy Internet Services Ltd reserves the right to use advanced search engine positioning techniques to secure the necessary positions.
2.8. Once the customers’ website has been optimised the, customer agrees that they are responsible to ensure the optimisation work carried out by Easy Internet Services Ltd is not overwritten by either the customer or any third party
2.9. The customer agrees that in the event that the optimisation work is overwritten by either the customer or any third party to contact Easy Internet Solutions Ltd immediately. The customer agrees that Easy Internet Services Ltd may, at its discretion, apply an additional charge of £25 +VAT for restoration and remedial work required.
2.10. In the event of the customer not being satisfied, they can cancel at any time; refunds are discretionary. We can not guarantee the amount of traffic being generated to the site.
2.11. The customer agrees that any decision regarding any re-optimisation made by Easy Internet Services Ltd will be final and agrees that no further action will be taken to challenge the decision.
2.12. Should the customer ask to add keywords that were not originally agreed upon, Easy Internet Services Ltd will agree on the acceptance from the customer that no guarantees will apply to the additional keywords.
2.13. The customer agrees guaranteed top ten (10) positions in Google UK or Google International are offered under the same basis as the guaranteed top ten (10) positions within a six (6) months to twelve (12) months period from the date the site is submitted as defined in sections 2.1, 2.2, 2.3, 2.4, 2.5, 2.6 and 2.7 of the Terms of Service.
2.14. Easy Internet Services Ltd agrees any guaranteed positions will be maintained throughout the tenure of the service.
2.15. The customer agrees that while Easy Internet Services Ltd endeavours to exceed any guarantees, positions achieved beyond the scope of any guarantees are not guaranteed to be maintained as part of the search engine marketing services.
2.16. The customer agrees that Easy Internet Services Ltd does not own nor control the search engines or directories. The customer understands that should a search engine refuse to accept the customer’s website for inclusion, regardless of any fees paid for submission, a refund will not be taken against Easy Internet Services Ltd.
2.17. The guaranteed inbound links featured on the Rank 2, Rank 3 and Rank Elite packages will be obtained for the customer by Easy Internet Services LTD. The methods used to obtain the links will be at the discretion of Easy Internet Services. These methods will not be detrimental to the customer, their site or business.

 

3. Termination and suspension of agreement - If an agreement is stopped, paused or cancelled for non-payment or lack of communication, or terminated by 123 Ranking or the customer, 123 Ranking reserve the right to remove any (and all) changes we have made to your site, and return it to a state comparable to that which you provided us. We will not, at this time, change the outward appearance of the site, or any of the body content.
3.2 If an agreement is stopped, paused or cancelled for non-payment, or lack of communication, or terminated by 123 Ranking or the customer at any time, this will result in all ad-words, submissions and sitemaps also being cancelled.
3.3 Should you not allow 123 Ranking to access your site, you must, on termination of your contract, remove all changes implemented by 123 Ranking from your site, within 48 hours.

3.4 - Easy Internet Services Ltd reserves the right to cancel a client's account at any time. The client agrees that in the event of a cancellation by Easy Internet Services Ltd, the client will receive only the total sum paid up to the date of the cancellation. The client will be notified of the offical cancellation. This condition applies to all packages with a money-back guarantee.

 

Add-Ons

4. Free Internet Hosting Account - Easy Internet Services Ltd agrees, upon request, to provide to the customer a free internet hosting account
4.1. The customer agrees to the Terms of Service of Easy Internet Solutions Ltd located at http://www.freevirtualservers.com/terms.htm.
4.2. The customer agrees that the exact technical specification of the Free Internet Hosting Account is subject to change at the discretion of Easy Internet Services Ltd.
4.3. The customer agrees that, should the customer, or Easy Internet Services, for any reason decide to end the search engine optimization services with Easy Internet Services Ltd, they may be subject to a hosting fee if the customer decides to continue the Internet Hosting Account.
4.4. The customer agrees that the Free Internet Hosting Account is only available for one (1) year after which the customer agrees to be subject to a hosting fee if the customer decides to continue the Internet Hosting Account.

4.5. Start Trading Account - Easy Internet Services Ltd agrees, upon request, to provide Rank 2, Rank 3 and Rank Elite customers with a free Start Trading account
4.6. The customer agrees to the Terms of Service of Easy Internet Solutions Ltd located at http://www.starttrading.co.uk/terms.php
4.7. The customer agrees that, should the customer, or Easy Internet Services, for any reason decide to end the search engine optimization services with Easy Internet Services Ltd, they may be subject to a fee if the customer decides to continue the Start Trading service.
4.8. The customer agrees that all advice, resources and tools supplied by Easy Internet Solutions Ltd (trading as Start Trading) are used at the customer's will, and Easy Internet Solutions Ltd will not take any responsibility for any traffic loss or financial loss experienced by the customer while using the Start Trading service.
4.9. The customer agrees that the copying, reselling and/or distribution of the Start Trading resources and tools is not permitted, and all Start Trading accounts are to be used by only one person or company.

4.10. Free Online Storage - Easy Internet Services Ltd agrees to provide Rank 1, Rank 2, Rank 3 and Rank Elite customers with a 2GB free online storage account.
4.11. The customer agrees to the Terms of Service of Easy Internet Solutions Ltd located at http://www.freevirtualservers.com/drive/terms.php
4.12. The customer agrees that, should the customer oe Easy Internet Services for any reason, decide to end the search engine optimization services with Easy Internet Services Ltd, they may be subject to a fee if the customer decides to continue using the Online Storage account.

4.13. Easy Site Manager, 30 day free trial - Easy Internet Services Ltd agrees to provide Rank 1, Rank 2, Rank 3 and Rank Elite customers with a 2GB free online storage account.
4.14. The customer agrees to the Terms of Service of Easy Internet Solutions Ltd
4.15. The customer agrees that the Easy Site Manager, 30 day freel trail is only available for 30 days after which the customer can continue using the service for £49.99 + vat for the year.

 

5. The Data Protection Act (1998) - Easy Internet Services Ltd is registered under The Data Protection Act (1998). The customer agrees and consents, by agreeing with these Terms of Service, to have personal information stored for the purpose of processing said information in order to provide the services required by the customer. Easy Internet Services Ltd is bound by the Act to disclose any and all customer information to any law enforcement agent who makes a written request without further consent or notification to the customer.

 

6. Service Rates - The customer acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to the customer. The customer agrees that the Easy Internet Services Ltd may change the specified rates and charges from time to time. The specified rates and charges will remain to the customer for the duration of the current Tenure of Service and will not take effect until renewal of the search engine marketing services.

 

7. Payment - The customer agrees that establishment of search engine marketing services is dependent upon receipt by Easy Internet Services Ltd of payment of stated charges. Customers who choose an option which allows for payment to be made throughout the tenure of the service, either quarterly or monthly, agree to ensure that payments are received as requested throughout the Tenure of Service and understand that failure of payment will lead to all services with Easy Internet Services Ltd and Easy Internet Solutions Ltd being suspended. Credit card payment methods on either a quarterly or monthly basis are automatically deducted from the customers’ credit or debit card on the appropriate scheduled dates via 'World Pay' once the customer has agreed either verbally or in writing to accept the order and terms and conditions. Acceptance by writing is agreeing to place the order and paying the initial setup fee.
Customers can choose to pay by standing order, either monthly or quarterly. By choosing this option the customer agrees to pay the set-up fee either by cheque or credit/debit card, it is the customer's responsibility to set up the standing order with their bank and to ensure they inform Easy Internet Services Ltd of dates. Any payment requests that fail may incur an additional £25 +VAT administration fee at the discretion of Easy Internet Services Ltd.
7.1 It is down to Easy Internet Services Ltd discretion on whether an additional charge of 2% is payable where a customer’s credit card fails due to the customer's limits exceeding on their credit card.

 

8. Refund and Disputes - All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred.
8.1. Easy Internet Services Ltd agrees to allow the customer to end their search engine marketing services at any time. The customer agrees that, should they choose to end their search engine marketing services, to forfeit all refunds. Any refund requested from the customer based on their own decision to leave will be entirely at the discretion of Easy Internet Services Ltd.
8.2. Customers who choose an option which includes a guaranteed Google listing within twenty-four (24) hours agree, that due to the nature of the listing, all money paid for the listing are exempt from all refunds (including refunds from any guarantees) and agree to take no action to dispute this.
8.3. Easy Internet Services Ltd agrees the Rank 2 and Rank3 guaranteed top ten (10) positions in Google UK or Google International offers a 100% refund of the amount paid to Easy Internet Services Ltd if this guarantee is not met. If Easy Internet Services Ltd agrees to a refund, 100% of the annual fee paid shall be refunded. Customers who choose an option which allows for payment to be made monthly throughout the tenure of the service agree that 100% of the monthly payments paid for search engine marketing services constitutes half (100%) of the money paid to Easy Internet Services Ltd. paid for search engine marketing services and that a refund of 100% of these payments shall be acceptable redemption under the guarantee. The customer agrees to continue payments as per Section 6 of the Terms of Service.
8.4. If the customer feels entitled to a refund under a guarantee then the customer agrees to make a written request which will then be considered.
8.5. The customer agrees that the method of refund will be at the discretion of Easy Internet Services Ltd.
8.6. The customer agrees that any decision regarding any refund made by Easy Internet Services Ltd will be final and agrees no further action will be taken to challenge the decision

8.7. Easy Internet Services Ltd offers a two stage money-back guarantee. One at 90 days under a specified search term and the other at 180 days. Note that once we fulfil our 90 day guarantee, in the unlikely event of us not making our 180 day guarantee we will refund 100% of the money paid between months 3 to 6. Customers who have paid in advance will be refunded for the full six months plus 45 days (seven and half months).

Amendments to the above Terms and Conditions:
30-06-2006 : Added section 3, Termination and Suspension of Agreement

08-09-2008: Added paragraph 8.7, The Two-Part Money-Back Guarantee

23-10-2008: Added paragraph 3.4